By Neil Baker, MD, November 16, 2015
Norms are ground rules or guidelines for how members communicate and behave with each other—like really listening to each other, exploring ideas instead of debating them, giving feedback without blaming, assuring everyone’s involvement, and being clear about how decisions will be made.
Even if team members bring a lot of prior experience with norms, every team has to create them yet again. Norms gain their power through development in conversation. Read the full article.